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Terms & Conditions

Last Updated: September 3, 2026

Company Name: H20 Pro LLC

Website: https://h2oprofessionalservices.com/

1. Program Description and Acceptance of Terms

H20 Pro LLC (“Company,” “we,” “our,” or “us”) operates one or more text messaging, email, and callprograms (collectively, the “Programs”) to communicate with customers and prospects regardingour services. These Programs may include, without limitation:
  • Service-related alerts and reminders.
  • Customer support and scheduling updates.
  • Post-project follow-up communications, including satisfaction surveys, Net Promoter Score(NPS) collection, qualitative feedback about completed work, and invitations to leave publicreviews on third-party platforms.
  • Where permitted, limited informational or promotional messages related to our services.

By providing your contact information (including your mobile phone number and email address) andopting in to receive messages from us, or by using our Website or services, you agree to these Terms & Conditions and our Privacy Policy (together, the “Terms”). If you do not agree, please do not enrollin any Program or use the Website.

  • Program / Brand Name(s): “H20 Pro LLC Customer Communications”
  • Program Description: One-time and recurring communications by SMS, MMS, phone, andemail related to service scheduling and support, post-project surveys (including NPS),feedback collection, and invitations to leave public reviews, as well as other service-relatedand, where permitted, limited promotional messages.

2. Message Frequency and Charges

  • Message and data rates may apply.
  • Message frequency may vary based on your interactions with us and which Programs youjoin (for example, number of projects, survey requests, or inbound inquiries)
  • Your wireless carrier may charge you for text messages according to your mobile plan. Youare responsible for any such charges.

3. Opt-In and Opt-Out

You may opt in to receive messages from us by, for example, submitting a form on our Website thatincludes consent language, requesting text or email updates, providing your information during aservice interaction, or otherwise agreeing to receive communications. Opt-Out Instructions (STOP):
  • To stop receiving text messages from a Program, reply “STOP” to any message we send you.
  • After you send “STOP,” we may send you a one-time confirmation message to confirm thatyou have been unsubscribed from that Program. After this, you will no longer receive messages from that specific Program, but you may still receive messages from otherPrograms you have joined (unless and until you opt out of those Programs as well).
Help Instructions (HELP):
  • If you need assistance with a Program, reply “HELP” to any message or contact us using theinformation in Section 6 (Customer Support).

You may also contact us directly using the information in Section 6 to request that we stop sendingmessages via SMS, email, or phone.

4. Carrier Disclosures

Carriers are not liable for any delayed or undelivered messages. Availability of a Program andperformance of message delivery may be affected by your carrier’s coverage and networkconditions.

5. Post-Project Survey and Review Requests

After a project or service is completed, we may contact you by phone, SMS/MMS, or email to:
  • Request that you complete a satisfaction survey.
  • Collect a Net Promoter Score (NPS) or other rating regarding your experience.
  • Gather qualitative feedback about the work that was performed.
  • Ask you to leave a review on public platforms (such as online review or social media sites), atyour discretion.
Your participation in surveys, feedback requests, or public reviews is voluntary. Declining toparticipate will not affect your ability to receive services from us.

6. Customer Support and Contact Information

If you have questions about these Terms or any Program, or if you need help, please contact us:
  • Phone: (412) 707-2429
  • Email: jon@h2oprofessionalservices.com
  • Mailing Address: 4795 Bethlehem Rd Ste E, Richmond, VA 23230

You may also reply HELP to any text message for assistance.

7. Link to Privacy Policy

For more information about how we collect, use, and share your information, including information collected through the Programs and the Website, please review our Privacy Policy on this page.