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  • (804) 229 1556
  • Serving Richmond & Surrounding Areas

H2O PRO – Terms of Service

Effective Date: March 8, 2025

Welcome to H2O PRO. By accessing our website and using our services, you agree to the following Terms of Service. Please read them carefully.

1. Services Provided

H2O PRO provides residential and commercial plumbing services, including repairs, installations, inspections, and emergency plumbing solutions. All work is performed based on agreed-upon project scopes, estimates, and contracts.

2. User Responsibilities

By using our website or scheduling services, you agree to:

  • Provide accurate and complete information.
  • Ensure property access for scheduled services.
  • Comply with all applicable laws and regulations.
  • Make timely payments for services rendered.

3. Payment and Refund Policy

  • Payments are due as agreed upon in the service estimate or invoice.
  • Deposits may be required before work begins.
  • Refunds are only issued in cases where services cannot be performed as agreed due to our fault.
  • Disputes must be submitted in writing within 7 days of service completion.

4. Limitation of Liability

H2O PRO is not responsible for:

  • Pre-existing plumbing conditions or code violations that affect service outcomes.
  • Damage caused by unforeseen circumstances such as weather events, natural disasters, or customer negligence.
  • Issues arising from unauthorized alterations or third-party modifications after service completion.

5. Warranty & Service Guarantee

  • We stand by our workmanship and offer warranties as outlined in individual service agreements.
  • Warranty claims must be made within the stated coverage period and are subject to inspection.

6. Intellectual Property

All content, logos, and materials on our website are the property of H2O PRO. Unauthorized reproduction or use is prohibited.

7. SMS Terms of Service

By opting into SMS, you agree to receive messages from H2O PRO for appointment scheduling, job updates, and customer support. Message frequency varies. Message & data rates may apply. Reply STOP to opt out. Reply HELP for support. Visit our Privacy Policy and Terms for details.

8. Changes to Terms

We reserve the right to update these Terms of Service. Changes will be posted on our website with the updated effective date.

For questions, contact us at hello@h2oprofessionalservices.com or visit https://h2oprofessionalservices.com.

By using our services, you acknowledge that you have read and agreed to these Terms of Service.